Terms & Conditions

1. Introduction
These Terms & Conditions apply to all services provided by The SME Marketing Guy (“we”, “us”, “our”) to any client (“you”, “your”). By engaging our services, you agree to these terms.
 
2. Services
We provide marketing consultancy, strategy, and delivery services, including (but not limited to) digital marketing, PR, content, SEO, paid advertising, CRM and automation.
 
All services are delivered based on agreed scope, timelines, and pricing.
 
3. Fees & Payment

• All fees are paid in advance.

• Monthly retainers (e.g. 3 or 6 month agreements) are payable monthly in advance.

• Work will not commence until payment has been received.

• All fees are non-refundable unless agreed otherwise in writing.

We reserve the right to pause or withdraw services if payment is not received.
 
4. Contract Terms

• Where a minimum term applies (e.g. 3 or 6 months), you are committed for that duration.

• Early termination does not remove the obligation to pay for the full agreed term.

• After the minimum term, services may continue on a rolling basis unless cancelled in writing.

5. Scope of Work

• Services are delivered based on the agreed scope.

• Additional work outside this scope may incur additional charges.

• We aim to deliver all work to a high standard, but timelines may vary depending on client input and external factors.

6. Client Responsibilities
You agree to:

• Provide accurate and timely information

• Respond to communications within a reasonable timeframe

• Supply necessary access to systems, platforms, or materials

Delays caused by lack of input may impact delivery timelines.

7. Results Disclaimer
While we apply experience and best practice, we do not guarantee specific results, including (but not limited to):

• Search rankings

• Lead volume

• Revenue generation

Marketing outcomes depend on multiple external factors beyond our control.

8. Intellectual Property

• All materials created remain the property of The SME Marketing Guy until full payment is received.

• Upon full payment, ownership of agreed deliverables transfers to the client.

• We reserve the right to showcase work for portfolio and marketing purposes.

9. Third-Party Platforms
We are not responsible for:

• Changes to third-party platforms (e.g. Google, social media)

• Platform outages, policy changes, or account suspensions

10. Liability

• Our liability is limited to the value of fees paid for the service.

• We are not liable for indirect, consequential, or business losses.

11. Confidentiality
All client information is treated as confidential and will not be shared without consent, unless required by law.

12. Termination
We reserve the right to terminate services if:

• Terms are breached

• Communication breaks down

• Behaviour is deemed unreasonable

13. Governing Law
These terms are governed by the laws of England and Wales.